Subscription terms

Subscription Terms

New customers

Your subscription begins as soon as your payment due upon signup is processed*. You will be charged the annual rate stated in pricelist at the time of purchase (or, for special configurations, the rates/fees quoted in the formal estimate that preceded subscription), plus VAT or other taxes if/when applicable. Thirty days prior to the anniversary of your annual subscription you will be receiving the next annual invoice. (NOTE: We do not store payment information or process renewal payments automatically; subscriptions are renewed on payment of the renewal invoice that we send you.)

*For new Hosted Desktop customers, the subscription term begins begins on the date we deliver the Hosted Desktop server to customers (Hosted Desktop orders & setup take 6-10 working days after receipt of payment).

Continuing customers

You will receive the annual subscription invoice 30 days prior the annual subscription anniversary and will be charged the annual rate stated in pricelist at the time of the renewal, unless otherwise agreed (for example if you were quoted fees that are “locked” for a certain number of subscription terms). You can upgrade your subscription plan in volume or configuration at any time during the annual subscription term (e.g. add more title capacity, additional user accounts or additional modules). In such cases you will be receiving an invoice for the additional costs, calculated pro-rata until the anniversary of your subscription, at which time the annual charges will be adjusted to the new configuration. If you upgrade less than 45 days before the anniversary of your annual subscription of if the upgrade includes third-party components for which an annual commitment is required, you will be invoiced the full annual sum of the amended configuration less any sums corresponding to unused/remaining parts of the previous subscription plan calculated pro-rata.

Cancellation Terms

New customers

Subscription fees for configurations including royalty calculation modules e.g. RIGHTS 20|20 Full, That’s4 Starts!, EasyROL or RIGHTS 20|20 Royalties (Legacy, formerly EasyRoyalties) and/or of plans that include data migration & data services or third party software components & services (e.g. Hosted Desktop) are non-refundable. Commitment is annual.

If you purchased a subscription to RIGHTS 20|20 Rights-only or RIGHTS 20|20 Agents, paid the annual invoice and cancelled within 14 days of payment you would be refunded the full fee of your subscription. Should you cancel after 14 days your payment is non-refundable, and your subscription will continue until the end of the annual term.

Continuing customers

If you purchased a subscription to RIGHTS 20|20 Rights-only or RIGHTS 20|20 Agents, paid the annual invoice and cancelled within 14 days of payment but before the end of your previous subscription term, you would be refunded the full fee of your subscription. Should you cancel after 14 days or after the onset of the new subscription term, your payment is non-refundable, and your subscription will continue until the end of the new term.

Hosted Desktop Fees and any other fees for third party software and services are non-refundable.

Outstanding invoices may result in suspension of the subscription.
For a subscription to be cancelled/terminated customers should notify customer support by email. Subscriptions that have not been renewed for two consecutive terms are however terminated automatically.

Questions? Contact our customer support!

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