THAT’S RIGHTS! +EasyRoyalties
Unique-user software registration and activation —12 answers
To accommodate enhancements and new modules in our software (including portals and other online products and services), as well as to be able to provide user-oriented support, we are introducing unique-user registration. Upon our clients confirmation of their users’ details we issue licence registration credentials (or update any older credentials they might have).
The new software registration scheme provides each user with their own unique credentials which they can use for registering and activating their one copy of the software installed on their usual device. Each user’s unique identifier is their email address.
If you are not prompted to enter your credentials when you launch the software, you can still update your registration, by going to:
Preferences > About > Upgrade/Change configuration… > Activate registration… (*)
In the dialogue window that opens, enter your credentials (username and password) and click “OK”.
(*) Note: in releases prior to 4.10.31 the path is: Preferences > About > Upgrade/Change configuration… > Retrieve license key
No, there is no connection.
The unique-user registration procedure concerns your licence for installing and using the software.
The ‘users’ feature within the application can be used to create different user profiles within a database. When you launch That’s Rights! or EasyRoyalties, depending on how you have set up your preferences, you may see a ‘login’ window where you can enter a username (and password if applicable). This will determine which ‘user’ profile you activate for using the software; this is unrelated to the unique-user registration credentials.
No. All users will be able to access a common database as before.
You do not have to update to the latest release of your software. If you decide to update however, please remember that all users sharing the same database need to be on same version. Links and instructions for downloading and installing the latest updates can be found here.
Pending on your configuration and setup, you may find that the registration of your software shows as expired. This may happen for more than one reason (e.g. you may have left your copy of the software unused for some time and missed the prompt to refresh your registration). You can try to enter your credentials to refresh the registration; if this fails to register your copy contact us with a description of your problem and we will advise.
You will need to contact our Help Desk so that we reset your credentials and provide you with instructions for de-installing and re-installing the software.
You will need to uninstall the software files from the previous user’s device, then re-install the software on the new colleague’s device and contact our Help Desk so that we modify the credentials of the licence.
A unique email address (e.g. assistant@mycompany.com) can be used as a unique identifier. Note that registrations for installations with generic email addresses for interns, assistants, temporary cover etc. may need to be refreshed more frequently.
Although we no longer offer ‘site’ (unlimited user) licences as of 2017, you will be able to continue adding user accounts as required for as long as you are using version 4. Each new user however will need to have their own credentials set up via our Help Desk; we also ask you to notify us if a user no longer works in the company who purchased the software so that we deactivate/delete their credentials.
Yes. Our licence count is per user per device.
Month-to-month subscriptions are available for temporary installations.
For any other uses of the software (tests by your IT department etc.) please contact our Help Desk; we will be happy to assist you.
No. Your Hosted Desktop subscription will not be affected by the new registration system.