Q & A

If a configuration includes royalty calculations and statements, data migration services are required along with the start of your subscription in order to be eligible for support. Exceptions may include small or new publishers with no historical data, or publishers with exceptionally simple royalty contracts.

Rights and literary agencies as well as foreign rights departments may be able to manage their own data migration and set-up. However rights customers with large volumes of data or with complex, comprehensive license information would benefit from our data migration & setup services as well.

A one-off fee for data-migration & set-up is estimated based on a description of the volume and format of your data. To receive a quote, please send us samples of data for an indicative 3-4 titles. You can request a general-purpose sample template for sending us rights and/or royalties data for migration or, if applicable, you can contact us for a customised template to fit specific requirements. We are happy to sign a Non-Disclosure Agreement before we exchange any data.

After reviewing your data we will provide you with a formal Estimate that covers, as outlined above, populating and testing the application with your data and includes training tailored to your specific data and setup.

Once your data is set up by us you will be able to add new data yourselves; if you need assistance you can open a ticket at our HelpDesk, and we will be happy to answer your questions.

Additional data migration services may sometimes be required if you need to add large bulks of data (e.g. if you purchase a new imprint) or if you wish to reorganize your existing data (if for example you sell an imprint). Those services are quoted separately at the hourly rates in effect at the time and they will involve some downtime. However, outside any such exceptional circumstances, it is generally considerably more economical to populate the database in one-go rather than in successive rounds.

If your requirements are already in our immediate planned updates we will advise on the timeline and the available options.

We do not however offer any customization of our solutions or a developer’s license.

The advantage of doing the data migration in-house (yourself) is that you get to learn the application in depth.

The main disadvantage is that it risks to take you longer than expected during which time you will be paying for a software subscription. Overall, especially for higher title counts (500 titles or more), experience shows it is  more economical to use our data migration services before your begin your subscription, instead of beginning your subscription and doing the data migration in-house, while subscription time is ticking.

Once we receive your sample data, we will provide a quote within a few business days (this may take longer if we need to ask you questions about your data or ask for additional samples). The quote will also include available dates for scheduling the migration work, and an estimated time for completion.

The migration is then scheduled in advance, and you will need to provide us with your complete data for the migration by the agreed date.

Verification of data takes 5 to 20 business days after which the migration & setup are normally completed in 10-20 business days. Timescales vary depending on the scope, the volume and complexity of the migration (e.g. complex author contracts, multiple currencies or multiple alphabets may require more time).

Once the migration is complete, your data is delivered and you can begin working. The accompanying training session(s) are normally scheduled for a later date, to give you the opportunity to familiarise yourself with the data prior to the session.

Purchase of an annual subscription is required before we begin your data migration. Data migration fees are invoiced separately (usually 50% upon start, and 50% 30 days after we deliver the completed database.)

Please note that even though purchase of the subscription is required in advance in order for us to start the data migration, your subscription term will begin on the date we will deliver the migrated data, so you do not lose any subscription time while the migration is underway.