Q & A
End of Support of version 4
Upgrades to RIGHTS 20|20 version 5
Support for That’s Rights! +EasyRoyalties version 4 ended on 31 December 2021.
After 31 December 2021 customers who purchased licences of our version 4 products one-off may continue to use the software as long as it is compatible with their operating system and any required external software. If the software stops working for any reason or if it becomes vulnerable because of any third-party product incompatibilities we will not be able to provide a fix; our HelpDesk and staff will also be unable to answer questions or resolve customer issues with version 4 functionalities.
Support to one-off accounts of version 4 will be limited to:
- Downloads of the installer of version 4.10.39 for moving the software on a new device
- Issue of new credentials or reset of credentials if there is a change of staff for an existing and active seat or for moving the software to a new device (See more below).
Version 4 customers who will not have upgraded to version 5 by January 2022 will be prompted to refresh their registration and will be provided with standard instructions as to how to download, install and activate their copies of version 4 software if they need to do so in the future. Our HelpDesk will not however be able to provide assistance with installation issues or technical & user support after 31 December 2021.
Requests for changes of credentials can be addressed to v4credentials@thatsrights.com
Data migration and training services are available for purchase until 30 June 2021. Purchases of one-off version 4 components (e.g. additional title capacity) are possible until 31 October 2021.
Purchases of version 4 volume upgrades (additional title capacity, additional users, additional databases etc.) are possible until 31 October 2021. Any changes in your configuration after that date will require an annual subscription to one of the RIGHTS 20|20 (version 5) plans.
For version 4 site licences, support will be limited to software downloads and to issuing credentials for replacement devices or for new staff/users of existing and active software seats. Any additional deployment of the software (e.g. adding new seats/users or connecting the application to additional databases etc.) or any other changes in the configuration will require a subscription to version 5.
Your data is entirely in your custody, stored on your devices/servers separately from the software. End of support for version 4 does not affect your database file.
Yes. That’s Rights! +EasyRoyalties version 4 will not be turned off when support ends, and will continue to run so long as it continues to be compatible with your operating system and environment. You can sign up to RIGHTS 20|20 version 5 later in the future.
No. Our HelpDesk will be offering support for the latest release of version 5 (or higher) only —investigations and assistance for users of versions older than the current version will not be technically possible.
Yes. You can upgrade any time in the future and still benefit of a 10% continuing-customer discount. However pending on the complexity of your data and the new features/changes in the features of our solutions implemented by that time, there may be delays in converting your data to version 5 or version 6; tight deadlines would be difficult to accommodate (if you are for example in the middle of a royalty calculation cycle).
Training for any version 4 configurations is not available after 30 June 2021.
You do not have to, but backing up your That’s Rights! or RIGHTS 20|20 database file as part of any backing up provisions you have in place is a good idea regalrdless of which version your are using.
Normally, a version 4 database file can be easily converted to version 5 by the Customer. However, as new features are being added to version 5 continuously, conversion may become more complicated; it is best to request a conversion of your data to version 5 at from us via our HelpDesk. (This service is provided gratis.)
31 January 2022
End of upgrades for That’s4Starts! Flexi xx-small
31 October 2022
End of upgrades to Royalties only ‘mix-and-match’ configurations
31 August 2023
End of special offers for version 3/4 customers to upgrade to all “legacy” configurations (‘mix-and-match’ Rights + Roylaties)
Trial and sign-up
Yes.
You can request a trial copy and use the software for a free, 15-day or 30-day trial period with a copy of your database.
Yes. If you currently are on a subscription plan, please contact us to arrange for a free trial.
We not need the foreign rights functionalities. Are there any configurations without foreign rights?
Yes, until 31 October 2022 you can upgrade to a royalties-only configuration and keep it for an unlimited number of subscription terms at fixed rates for the first three subscription terms (annual).
Another option would be EASY ROL; that package is offered at attractive small- and x-small-publisher configurations to accommodate requirements of small EasyRoyalties customers of older versions.
Email us at sales@thatsrights.com with the details of your required configuration, and we will send you an invoice. Once your purchase is completed, you will receive your version 5 credentials to register the new version. We will be performing the conversion of your database from version 4 to version 5 gratis.
A features comparison between the several configurations are available here. If you still have questions please feel free to contact our HelpDesk or sales@thatsrights.com
There are specially priced plans for small publishers:
That’s4Starts! Flexi xx-small
For continuing customers who upgrade to version 5 Whether you have 60 titles and growing, or 120 titles and 10 sub-rights licences, or 30 titles and 150 sub-rights licences… as long as the sum of titles and licences is smaller than 200 in total this plan is right for you!
Up to 200 titles & licenses in total: $870.00 per user per year
ROL Royalty Portal is available as an optional add-on.
Alternative plans to review and compare:
Easy ROL Small and x-small
Royalty accounting + Portal | starts from 200 or 400 titles, one user; additional capacity can be purchased as you grow
and
That’s4Starts! Small and x-small
Royalty accounting + Foreign/subsidiary rights | starting at 200 titles & 100 subsidiary rights licenses or 400 titles & 200 subsidiary rights licenses, one user; additional capacity can be purchased as you grow. ROL Royalty Portal is available as an additional option.
No. The conversion of your data is provided by us gratis. If for your upgrade you choose a configuration that involves Royalty Portal the set up fees of the portal is waived for continuing customers .
That would not be a problem. If you let us know in advance, we will make sure that your version 4 credentials do not expire until you are ready to move to version 5 and we will schedule your data conversion whenever this is convenient for you to allow ample time for you to become familiar with the new features.
NOTE: Your subscription term however will begin upon signup regardless of regardless of when you will move to version 5.
Software subscription fees are guaranteed for three years after sign-up to a subscription plan (if your configuration does not change).
Changes of configuration (e.g. additional capacity, features or additional users) will be billed at the prices in effect at the time when those are required. Any continuing-customer discounts will be applicable to the total software fee for the remaining time of each special offer.
NOTE: Hosted Desktop Services (if required) are provided by a third party; annual fees may change. We are making every effort to notify you in advance.
Continuing customer discounts are not applicable to Hosted Desktop fees.