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RIGHTS 20|20 v5 Termination of subscriptions 

As part of our commitment to transparency and data protection, we want to clarify what happens to your data when your subscription/license to our solutions and your subscription with the Hosted Desktop Service provider end.

When your license, contract or subscription term finishes, we will return all your files and database records that were created or stored using our application. This includes:

• Your user-generated files
• Your database files (in .dat format)

We kindly ask customers to remove any other files or data that were created by the applications (e.g., users’ personal contacts) or were stored in browsers and similar locations. We are unable to process or transfer this category of information; if not removed by the customer, these files will be safely deleted by the Hosted Desktop provider.

Please note: .dat files can only be opened while the application is active. If you need to access this category of data after your license ends, you must export it to spreadsheets and save it to your own devices/locations before the application is deactivated.

We will send your data back securely within 30 days of your license ending. After that, we will permanently delete all copies from our systems, unless we are required to retain them for legal reasons. If you would like written confirmation of deletion, please let us know.

We follow all data protection rules under both the EU GDPR and UK GDPR, and we are happy to provide documentation or answer any questions you may have.

Please feel free to contact us if you have any questions. Thank you again for choosing our solutions and services.

Last updated 5 January 2022