Subscription terms
Subscription terms
Subscription Terms
New customers
Your subscription begins as soon as your payment due upon signup is processed*. You will be charged the annual rate stated in pricelist at the time of purchase (or, for special configurations, the rates/fees quoted in the formal estimate that preceded subscription), plus VAT or other taxes if/when applicable. Thirty days prior to the anniversary of your annual subscription you will be receiving the next annual invoice. (NOTE: We do not store payment information or process renewal payments automatically; subscriptions are renewed on payment of the renewal invoice that we send you.)
*For new Hosted Desktop customers, the subscription term begins begins on the date we deliver the Hosted Desktop server to customers (Hosted Desktop orders & setup take 6-10 working days after receipt of payment).
Continuing customers
You will receive the annual subscription invoice 30 days prior the annual subscription anniversary and will be charged the annual rate stated in pricelist at the time of the renewal, unless otherwise agreed (for example if you were quoted fees that are “locked” for a certain number of subscription terms). You can upgrade your subscription plan in volume or configuration at any time during the annual subscription term (e.g. add more title capacity, additional user accounts or additional modules). In such cases you will be receiving an invoice for the additional costs, calculated pro-rata until the anniversary of your subscription, at which time the annual charges will be adjusted to the new configuration. If you upgrade less than 45 days before the anniversary of your annual subscription of if the upgrade includes third-party components for which an annual commitment is required, you will be invoiced the full annual sum of the amended configuration less any sums corresponding to unused/remaining parts of the previous subscription plan calculated pro-rata.
Cancellation Terms
New customers
Subscription fees for configurations including royalty calculation modules e.g. RIGHTS 20|20 Full, That’s4 Starts!, EasyROL or RIGHTS 20|20 Royalties (Legacy, formerly EasyRoyalties) and/or of plans that include data migration & data services or third party software components & services (e.g. Hosted Desktop) are non-refundable. Commitment is annual.
If you purchased a subscription to RIGHTS 20|20 Rights-only or RIGHTS 20|20 Agents, paid the annual invoice and cancelled within 14 days of payment you would be refunded the full fee of your subscription. Should you cancel after 14 days your payment is non-refundable, and your subscription will continue until the end of the annual term.
Continuing customers
Subscription fees for configurations including royalty calculation modules e.g. RIGHTS 20|20 Full, That’s4 Starts!, EasyROL or RIGHTS 20|20 Royalties (Legacy, formerly EasyRoyalties) and/or of plans that include data migration & data services or third party software components & services (e.g. Hosted Desktop) are non-refundable. Commitment is annual.
If you purchased a subscription to RIGHTS 20|20 Rights-only or RIGHTS 20|20 Agents, paid the annual invoice and cancelled within 14 days of payment but before the end of your previous subscription term, you would be refunded the full fee of your subscription. Should you cancel after 14 days or after the onset of the new subscription term, your payment is non-refundable, and your subscription will continue until the end of the new term.
Hosted Desktop Fees and any other fees for third party software and services are non-refundable.
- Outstanding invoices may result in suspension of the subscription.
- For a subscription to be cancelled/terminated customers should notify customer support by email. Subscriptions that have not been renewed for two consecutive terms are however terminated automatically.
See also: 12 Common billing & payment enquiries
Questions? Contact our customer support!
CS1 LT-004
Transfer of licence policy
Allocation and transfer of licences
Can I assign or transfer my That’s Rights! +EasyRoyalties licence?
If you purchased a one-off purchase licence of That’s Rights! +EasyRoyalties, there are some cases where you may be able to transfer or re-allocated your licence(s).
Jeux de Couleur allows the original purchaser of a one-off software licence to transfer it under certain circumstances, including business mergers/acquisitions, internal staff re-organisation, creation of new imprints or divisions, etc.
Restrictions may apply however (please read on below). Jeux de Couleur may request detailed information about the circumstances regarding the transfer and the deployment of the software by the new licensees, and reserves the right to apply transfer fees or additional licence or software-support fees, or, at its sole discretion, to refuse to transfer a licence.
Which licences can be assigned or transferred?
Requests for transfers will only be considered for one-off licences of versions of Jeux de Couleur software that are still supported.
The following categories of licences cannot be assigned or transferred:
- Subscription licences
- Licences of unsupported (“sunset”) versions of Jeux de Couleur software
- Any specially-priced packages, site licences and any individual licences or other licence packages that are currently offered or have been previously offered at a special price whether by Jeux de Couleur or by its resellers (this includes special-occasion discounts, early-purchase discounts, small-publisher starter packages, etc.)
- Any one-off licences or packages for which there are outstanding payments, including payments for data services (e.g. data migration).
- Licences used by book (and other) distributors or any external rights & royalties contractors or consultants except for literary/rights agents.
Transfers or assignment of licences to/from business entities with different business activities are not permitted (e.g. Agents to Publishers, Publishers to Book Distributors, Publishers to Royalty Consultants/Accountants, Book publishers to Music/Film publishers etc.).
Limits on discounted licences and add-ons
If at the time of transfer there are limits set by Jeux de Couleur as to the number of discounted additional-user licences or to licence add-ons (e.g. Rights add-on) those limits will be applied to the package of licences that are transferred.
No subsequent transfers
Only licences that have been directly purchased from Jeux de Couleur or its authorised resellers can be transferred. The original licensee of the software can transfer the licence once, but subsequent licensees cannot.
Multi-user licences
Multi-user bundles of licences can be transferred only as one single bundle from one business entity, division or department, to another; partial transfers, unbundling and re-assignment of licences or allocation of new licences to different business or administrative entities, or to different divisions, departments, imprints or “sites” when applicable, than those to which the licence was first granted are not permitted.
Evaluation licences, short-term licences or any other specially arranged and/or specially priced licences.
Only licences that have been purchased at Jeux de Couleur’s published prices and any published volume discounts can be transferred. Evaluation licences, short-term licences or any other specially priced or complimentary licences cannot be transferred.
No transfer of licence(s) is valid unless agreed in writing between Jeux de Couleur Limited and the licensee.
If you need further information please contact us at info@jeuxdecouleur.com
Software support
RIGHTS 20/20 version 5 and higher
Software maintenance
Software maintenance Fixes to existing functionalities and scheduled software enhancements are included in the annual subscription fee(s).
Software support
Download, installation & activation Email assistance for software download, installation and registration/activation is available throughout the term of your subscription. Download, installation & activation support is limited to licensed copies of supported versions of the software and to installations and environments that conform to our software’s system requirements, additional guidelines we may provide prior to purchase and any subsequent updates or alerts.
We do not provide support or advice for any technology matters pertaining to hardware, operating system/platforms, network configuration, connectivity, performance, security or any third-party software. We do not endorse and are unable to recommend any setups, solutions, hardware or third-party software outside those specified in our software’s system requirements.
Software incidents/issues We are committed to resolving software incidents/issues as soon as possible. Our efforts will include:
- Taking time to research customer’s enquiries
- Testing the code, when applicable
- Validating settings and data, when applicable
- Confirming the behaviour of tools/functionalities
We define the resolution of a software incident/issue as concluded when:
- We provide a reasonable solution/fix to the issue or a reasonable workaround
- We determine that the issue requires an enhancement/update or add it to our list of future considerations
Our HelpDesk Assistance with software use issues is complimentary and is offered exclusively by email via our HelpDesk
New features suggestions Although we do not offer customisation services we are happy to receive suggestions from customers for improving the features of our solutions which we may include when appropriate in future software enhancements.
Software incidents/issues In case of incidents/issues in the operation of the software customers should promptly email our HelpDesk and open a ticket with a description of the incident/issue, the version of the software & product configuration as well as screenshots, when relevant. Opening a ticket at our HelpDesk is the fastest and safest way to ensure your priority and to have any issues resolved swiftly.
Response We make every effort to respond to such notifications under the following general time guidelines:
A. Software installed on customer’s device(s)/server
Critical issues
- Initial/acknowledgement response within 12 hours (same or next business day) after opening a ticket at our HelpDesk, regardless of customer’s timezone.
- Correction or suggested workaround for critical issues within 48 hours (up to two business days) of opening or following-up on a HelpDesk ticket, or updates regarding the status of our ongoing investigation of the issue if a solution cannot be found within this time of opening a ticket
Non-critical issues
- Initial/acknowledgement response within 48 hours (two business days) after opening a ticket at our HelpDesk, regardless of customer’s timezone.
- Correction or suggested workaround for critical issues within 72 hours (up to three business days) of opening or following-up on a HelpDesk ticket, or updates regarding the status of our ongoing investigation of the issue if a solution cannot be found within this time of opening a ticket. Correction (via software update, if applicable) for non-critical issues within 45 days.
Critical issues are those that prevent the normal operation of the software, produce errors in output or calculation or failures in the storage of data.
B. Software available via our Hosted Cloud Service.
Same as above; if however the issue involves investigation and fixes by the Hosted Cloud Service providers, their response time will be added to ours.
The above time guidelines would not apply to issues due to circumstances outside our control, including, for example, changes to the customer’s computer/server configuration or environment, changes to third-party components which may affect the operation of our software (operating system updates, etc.) or any changes in installation and deployment that do not conform with our Terms of use and System requirements.
Software and data services
Training & consultation An online introduction to the software is available (gratis) for new customers to be used within the client’s first subscription term/initial setup. Additional training, online consultation or assistance, if/when required, (e.g. with changes of staff, additional users, acquisition of new imprints etc.) is available for a fee, subject to scheduling and availability. Contact us for more information, training options and fees.
Additional services Additional services, including, for example, assistance with data auditing, data investigations, setting up document templates, etc. are available on a case-by-case basis for an additional flat fee, subject to scheduling and availability.
Data migration & other data services Data migration and setup services when required, are available for a fee, subject to advance scheduling. Formal estimates are available on request.
Although we are happy to provide, when requested, advice and tips as to how to organise the customer’s data and to make reasonable efforts to troubleshoot any issues pertaining to the customer’s data, we are generally unable to perform any extensive investigation and rectification projects other than work relating to omissions in data migrations that we performed if those are reported within 30 days of our delivery of the migrated data. Under no circumstances do we perform any modifications, additions or deletions to your database or to any other content/files you might have made available to us for review, unless you explicitly instruct us in writing as part of a bespoke data management project. To avoid issues with their data customers may wish to seek general (‘how-to’) guidance from our HelpDesk before performing critical data changes (e.g. complex contract rules, or complex royalty reserves, multiple currency settings etc.)
Your data We may need to access/view/test your data (or copies of your data) as part of our response to customers’ requests for feedback or assistance or as provided by our Terms of use. We do not store any data you provide us for support purposes past the resolution date of the ticket(s) associated with your request. We strongly recommend that you back up your database and other important files regularly.
Multi-user customers/sites must designate one user (in addition to an IT manager, when applicable) who is responsible for requesting data sensitive support from our HelpDesk who will in turn relay our advice and recommendations to other users.
Please contact us if you would like us to sign a Non-Disclosure Agreement for any confidential data and other information that may need to be exchanged and temporarily remain in our custody. For information about our data protection policy, contact dataprotection@jeudecouleur.com. For data exchanges we recommend that customers use WeTransfer (upload to https://thatsrights.wetransfer.com/ ). Small files (spreadsheets, screenshots etc.) can be emailed directly to our HelpDesk.
– Telephone- and other enhanced-support plans of one-to-one assistance may be available from our distributors/resellers or RIGHTS 20/20 consultants, for specific products and configurations at an additional annual fee. Contact us or your reseller for more information.
– Jeux de Couleur Limited and Book Matters LLC do not offer royalty‑calculation services, custom data‑report outputs, or any services involving the export or extraction of raw data. We are happy, however, to provide guidance on how to perform data import, export, and management tasks using the standard functionalities available within our applications.
Our terms for support may change periodically; please check this page for updates.
Last update: 1 December 2025