Data migration & set-up Q & A
Q & A
Data migration and set-up
Data migration & set-up services are available for all configurations at an additional one-off fee.
With our “data migration & set-up” service, you will provide us with the information that will need to be initially loaded into the RIGHTS 20|20 database (titles, authors, contracts, licenses, etc.), and we will import everything and provide you with a ready-to-use database.
Online training and instructions for managing your work with the new database is also included as part of the service.
If a configuration includes royalty calculations and statements, data migration services are required along with the start of your subscription in order to be eligible for support. Exceptions may include small or new publishers with no historical data, or publishers with exceptionally simple royalty contracts.
Rights and literary agencies as well as foreign rights departments may be able to manage their own data migration and set-up. However rights customers with large volumes of data or with complex, comprehensive license information would benefit from our data migration & setup services as well.
A one-off fee for data-migration & set-up is estimated based on a description of the volume and format of your data. To receive a quote, please send us samples of data for an indicative 3-4 titles. You can request a general-purpose sample template for sending us rights and/or royalties data for migration or, if applicable, you can contact us for a customised template to fit specific requirements. We are happy to sign a Non-Disclosure Agreement before we exchange any data.
After reviewing your data we will provide you with a formal Estimate that covers, as outlined above, populating and testing the application with your data and includes training tailored to your specific data and setup.
Once your data is set up by us you will be able to add new data yourselves; if you need assistance you can open a ticket at our HelpDesk, and we will be happy to answer your questions.
Additional data migration services may sometimes be required if you need to add large bulks of data (e.g. if you purchase a new imprint) or if you wish to reorganize your existing data (if for example you sell an imprint). Those services are quoted separately at the hourly rates in effect at the time and they will involve some downtime. However, outside any such exceptional circumstances, it is generally considerably more economical to populate the database in one-go rather than in successive rounds.
If your requirements are already in our immediate planned updates we will advise on the timeline and the available options.
We do not however offer any customization of our solutions or a developer’s license.
The advantage of doing the data migration in-house (yourself) is that you get to learn the application in depth.
The main disadvantage is that it risks to take you longer than expected during which time you will be paying for a software subscription. Overall, especially for higher title counts (500 titles or more), experience shows it is more economical to use our data migration services before your begin your subscription, instead of beginning your subscription and doing the data migration in-house, while subscription time is ticking.
Once we receive your sample data, we will provide a quote within a few business days (this may take longer if we need to ask you questions about your data or ask for additional samples). The quote will also include available dates for scheduling the migration work, and an estimated time for completion.
The migration is then scheduled in advance, and you will need to provide us with your complete data for the migration by the agreed date.
Verification of data takes 5 to 20 business days after which the migration & setup are normally completed in 10-20 business days. Timescales vary depending on the scope, the volume and complexity of the migration (e.g. complex author contracts, multiple currencies or multiple alphabets may require more time).
Once the migration is complete, your data is delivered and you can begin working. The accompanying training session(s) are normally scheduled for a later date, to give you the opportunity to familiarise yourself with the data prior to the session.
Purchase of an annual subscription is required before we begin your data migration. Data migration fees are invoiced separately (usually 50% upon start, and 50% 30 days after we deliver the completed database.)
Please note that even though purchase of the subscription is required in advance in order for us to start the data migration, your subscription term will begin on the date we will deliver the migrated data, so you do not lose any subscription time while the migration is underway.
Updated
January 2023
Pricing changes
RIGHTS 20|20 Advice of increase in subscription fees
Prices of RIGHTS 20|20 are increasing for certain configurations and plans as of 1 April 2024.
Subscription fees for our software solutions had remained stable since autumn 2018, and fees for continuing customers “froze” for three years (March 2020 to March 2023) as a response to the extraordinary circumstances of that period and their impact on our customers’ work arrangements.
Our prices have now increased in the last 12-month period (from 10% to 18 % on certain products and services), in response to market increases in operating costs and the fees of our vendors/providers.
Jeux de Couleurs Ltd UK and Book Matters LLC USA (and their resellers) will begin implementing increases for renewals starting 1 January 2024 (invoices issued on or after 1 December 2023). Customers with a 3-year or a 4-year ‘locked-fees’ plan will continue with their current pricing until the 4th or 5th renewal anniversary respectively. Customers on specially-quoted volume plans will see increases on the software fees after 31 October 2024 on the basis of the official inflation rates for the period 31 March 2020 to 31 August 2024 (Fees of third-party software or services are subject to prices increases implemented, when applicable, independently from the above.)
If you are unsure how the price changes affect you and wish to know more, feel free to contact our HelpDesk or Sales.
30 November 2022
Updated 31 March 2024
Billing and payment
Common billing & payment enquiries
Applicable to invoices issued by Jeux de Couleur Limited, United Kingdom and Book Matters LLC, USA
1. Are subscription prices fixed?
If your configuration does not change, your annual software subscription fee will remain the same for up to three (3) years from the start of your first annual subscription. Notwithstanding the foregoing, we reserve the right to adjust annual pricing at any time to reflect extraordinary changes in market conditions, including but not limited to high inflation, foreign exchange fluctuations, third-party costs, or regulatory requirements, subject to reasonable prior notice.
After the initial period of three years, subscriptions will renew at the rates in effect at the time of renewal, as published on our websites.
We endeavour to announce material changes to subscription pricing or configuration options at least one year in advance; however, this is not guaranteed. Third-party fees (e.g. Hosted Cloud Service) may change at shorter notice and are outside our control.
2. Can we interrupt/downgrade our subscription and be billed pro-rata?
Unless otherwise explicitly agreed in writing (promotion trials, special offers etc.), all our subscriptions are continuous and based on annual commitment and billing cycle. We do not provide on/off or usage-based plans.
The annual subscription term begins 30 days after the date of the annual subscription invoice, regardless of whether you pay the invoice earlier or later than this date or any interruption caused by overdue invoices. The customer remains liable for all fees for the full subscription term irrespective of usage.
3. Can we change the configuration of our subscription before renewal?
You may request changes to your subscription configuration (including products, services, capacity, or number of users) up to 30 days before the end of the current subscription term, subject to technical feasibility and our approval.
Certain changes may require the initiation of a new subscription before the expiry of the current term (for example, where additional components or modules are introduced). In such cases, any remaining time under the existing subscription may, at our discretion, be applied on a pro-rata basis to the fees of the new or amended subscription.
Requests to reduce capacity (including users, titles, or licences) during an active subscription term are not standard and will be considered only in exceptional circumstances, strictly on a case-by-case basis and at our sole discretion. Where such requests are approved, any fee adjustment will be applied as a credit towards future subscription term(s) only; no refunds will be issued. We reserve the right to refuse any reduction that may materially affect service delivery, system integrity, or the commercial viability of the subscription.
Certain configuration changes are not permitted. In particular:
– It is not possible to revert from a subscription-based plan to a one-off licence, or to return to an unsupported software version or platform, where one or more annual subscriptions have been purchased after 1 January 2019 (version 4.10.01 or later).
– The Rights add-on cannot be removed from a configuration once a royalty cycle has been completed that includes the calculation of revenues from foreign or subsidiary rights.
Note: Subscriptions that include Hosted Cloud Service or other third-party services or components may only be amended at the end of an annual term, with at least 30 days’ prior notice before renewal.
4. Can we change our locally-installed subscription to a Hosted Cloud Service subscription or the other way around?
Changes between locally installed and Hosted Cloud Service subscriptions are subject to technical feasibility and our approval. A minimum three-month notice is required to terminate a Hosted cloud Service subscription. Transition timelines are indicative only and not guaranteed.
5. Can we re-initiate my subscription if it expired and we had let it lapse for a period of time?
Subscriptions are continuous and non-interruptible. If re-initiated within 24 months of expiry, the customer will be required to pay for all intervening periods, regardless of usage. Reinstatement is subject to our sole discretion, technical feasibility, and may require mandatory upgrades, data migration, and onboarding services at additional cost.
6. What happens to our data if we let our subscription expire?
Customers are solely responsible for maintaining independent backups of their data at all times.
For Hosted Cloud Service, data retrieval requests must be made within 30 days of expiration. After this period, all data will be permanently deleted with no possibility of recovery. We shall have no liability for any data loss after deletion.
Any data extraction or recovery services, if/when offered, are chargeable.
7. How frequently do we receive invoices? Can we arrange a different frequency?
All subscriptions are subject to a minimum one-year commitment at each renewal. Alternative payment arrangements, where offered, do not alter the underlying contractual commitment.
Note: For certain configurations, monthly payment via Direct Debit can be arranged for UK subscribers; if arranged, this is still based on annual billing and commitment, and there are no extra monthly charges.
8. What are the terms of your invoices?
Unless otherwise indicated on the invoice, renewal invoices are payable 30 days after receipt. First-time invoices, invoices for interim orders (e.g. additional capacity or additional users) are payable upon receipt. Invoices for data migration and other services are payable according to the terms outlined in the formal Estimate associated with those services.
We reserve the right to suspend or terminate access to services for overdue invoices without further notice.
9. Do we get prompted that our subscription is due to be renewed?
Renewal and reminder notifications may be provided as a courtesy only and failure to receive such notices does not relieve the customer of their obligation to pay or renew. Subscriptions will not be renewed where there are outstanding invoices.
10. Can charges for additional services be deferred to the next subscription renewal invoice?
All invoices for additional services are payable upon receipt. Failure to settle such invoices may result in immediate suspension of access to all services.
11. Is there a pay-as-you-go option?
Pay-as-you-go subscriptions (monthly or quarterly) are available only for occasional temporary users (e.g. interns, trainees, etc.), and exclusively as an add-on to a configuration of at least one full user under annual billing. This arrangement is available for up to six months per subscription term (e.g. two three-month interns, etc.). Special fees apply.
12. Is there a monthly payment option?
Commitment is annual, but payment in twelve monthly instalments by Direct Debit is available for customers in the United Kingdom; charges may apply (for other territories please enquire).
13. Our account has been inactive/closed for several years. Can we purchase a new subscription?
Yes, you can begin a new subscription, re-activate your account and access your database, if this is technically possible, at the prices in effect at the time of the new signup. You will not be billed for the interim terms if the subscription remained inactive for more than two years (see No. 5 above). Reactivation is subject to settlement of all outstanding invoices, technical compatibility, and our approval. Additional fees may apply.
14. What about refunds?
All payments are final and non-refundable except at our sole discretion and in exceptional circumstances. Any granted refund shall not constitute a precedent.
In certain circumstances partial refunds of software only add-ons that customer may have ordered in error (e.g. additional title capacity or additional users) may be possible; requests must be submitted within 30 days of customer payment. NOTE: Depending on the circumstances, customer may incur refund fees as well as any payment platform processing fees that we incurred when we received their payment (calculated pro-rata for the refunded sums).
15. Can we temporarily suspend our subscription and resume use of the software at a later date?
Subscriptions are continuous and based on a fixed annual commitment; on/off arrangements are not offered. The subscription term begins 30 days after the invoice date, regardless of payment timing or any service interruptions due to overdue invoices.
Requests for temporary suspension are exceptional and subject to our sole discretion. If approved, suspension may not exceed four (4) months and may be subject to conditions, including fees or continued partial billing.
Suspension is not available for subscriptions that include Hosted Cloud Service or other third-party services.
Terms and advice on this page apply for subscription or service purchases invoiced by Jeux de Couleur Limited, United Kingdom and Book Matters LLC, USA. For subscription purchases via a reseller or services arranged via any of the RIGHTS 20|20 consultants as well for issues pertaining to payment platforms please refer to the policies of the supplier/provider.
Terms of use and privacy provisions
6 January 2019
End of Support of version 4 Q & A
Q & A
End of Support of version 4
Upgrades to RIGHTS 20|20 version 5
Support for That’s Rights! +EasyRoyalties version 4 ended on 31 December 2021.
After 31 December 2021 customers who purchased licences of our version 4 products one-off may continue to use the software as long as it is compatible with their operating system and any required external software. If the software stops working for any reason or if it becomes vulnerable because of any third-party product incompatibilities we will not be able to provide a fix; our HelpDesk and staff will also be unable to answer questions or resolve customer issues with version 4 functionalities.
Support to one-off accounts of version 4 will be limited to:
- Downloads of the installer of version 4.10.39 for moving the software on a new device
- Issue of new credentials or reset of credentials if there is a change of staff for an existing and active seat or for moving the software to a new device (See more below).
Version 4 customers who will not have upgraded to version 5 by January 2022 will be prompted to refresh their registration and will be provided with standard instructions as to how to download, install and activate their copies of version 4 software if they need to do so in the future. Our HelpDesk will not however be able to provide assistance with installation issues or technical & user support after 31 December 2021.
Requests for changes of credentials can be addressed to v4credentials@thatsrights.com
Data migration and training services are available for purchase until 30 June 2021. Purchases of one-off version 4 components (e.g. additional title capacity) are possible until 31 October 2021.
Purchases of version 4 volume upgrades (additional title capacity, additional users, additional databases etc.) are possible until 31 October 2021. Any changes in your configuration after that date will require an annual subscription to one of the RIGHTS 20|20 (version 5) plans.
For version 4 site licences, support will be limited to software downloads and to issuing credentials for replacement devices or for new staff/users of existing and active software seats. Any additional deployment of the software (e.g. adding new seats/users or connecting the application to additional databases etc.) or any other changes in the configuration will require a subscription to version 5.
Your data is entirely in your custody, stored on your devices/servers separately from the software. End of support for version 4 does not affect your database file.
Yes. That’s Rights! +EasyRoyalties version 4 will not be turned off when support ends, and will continue to run so long as it continues to be compatible with your operating system and environment. You can sign up to RIGHTS 20|20 version 5 later in the future.
No. Our HelpDesk will be offering support for the latest release of version 5 (or higher) only —investigations and assistance for users of versions older than the current version will not be technically possible.
Yes. You can upgrade any time in the future and still benefit of a 10% continuing-customer discount. However pending on the complexity of your data and the new features/changes in the features of our solutions implemented by that time, there may be delays in converting your data to version 5 or version 6; tight deadlines would be difficult to accommodate (if you are for example in the middle of a royalty calculation cycle).
Training for any version 4 configurations is not available after 30 June 2021.
You do not have to, but backing up your That’s Rights! or RIGHTS 20|20 database file as part of any backing up provisions you have in place is a good idea regalrdless of which version your are using.
Normally, a version 4 database file can be easily converted to version 5 by the Customer. However, as new features are being added to version 5 continuously, conversion may become more complicated; it is best to request a conversion of your data to version 5 at from us via our HelpDesk. (This service is provided gratis.)
31 January 2022
End of upgrades for That’s4Starts! Flexi xx-small
31 October 2022
End of upgrades to Royalties only ‘mix-and-match’ configurations
31 August 2023
End of special offers for version 3/4 customers to upgrade to all “legacy” configurations (‘mix-and-match’ Rights + Roylaties)
Trial and sign-up
Yes.
You can request a trial copy and use the software for a free, 15-day or 30-day trial period with a copy of your database.
Yes. If you currently are on a subscription plan, please contact us to arrange for a free trial.
We not need the foreign rights functionalities. Are there any configurations without foreign rights?
Yes, until 31 October 2022 you can upgrade to a royalties-only configuration and keep it for an unlimited number of subscription terms at fixed rates for the first three subscription terms (annual).
Another option would be EASY ROL; that package is offered at attractive small- and x-small-publisher configurations to accommodate requirements of small EasyRoyalties customers of older versions.
Email us at sales@thatsrights.com with the details of your required configuration, and we will send you an invoice. Once your purchase is completed, you will receive your version 5 credentials to register the new version. We will be performing the conversion of your database from version 4 to version 5 gratis.
A features comparison between the several configurations are available here. If you still have questions please feel free to contact our HelpDesk or sales@thatsrights.com
There are specially priced plans for small publishers:
That’s4Starts! Flexi xx-small
For continuing customers who upgrade to version 5 Whether you have 60 titles and growing, or 120 titles and 10 sub-rights licences, or 30 titles and 150 sub-rights licences… as long as the sum of titles and licences is smaller than 200 in total this plan is right for you!
Up to 200 titles & licenses in total: $870.00 per user per year
ROL Royalty Portal is available as an optional add-on.
Alternative plans to review and compare:
Easy ROL Small and x-small
Royalty accounting + Portal | starts from 200 or 400 titles, one user; additional capacity can be purchased as you grow
and
That’s4Starts! Small and x-small
Royalty accounting + Foreign/subsidiary rights | starting at 200 titles & 100 subsidiary rights licenses or 400 titles & 200 subsidiary rights licenses, one user; additional capacity can be purchased as you grow. ROL Royalty Portal is available as an additional option.
No. The conversion of your data is provided by us gratis. If for your upgrade you choose a configuration that involves Royalty Portal the set up fees of the portal is waived for continuing customers .
That would not be a problem. If you let us know in advance, we will make sure that your version 4 credentials do not expire until you are ready to move to version 5 and we will schedule your data conversion whenever this is convenient for you to allow ample time for you to become familiar with the new features.
NOTE: Your subscription term however will begin upon signup regardless of regardless of when you will move to version 5.
Software subscription fees are guaranteed for three years after sign-up to a subscription plan (if your configuration does not change).
Changes of configuration (e.g. additional capacity, features or additional users) will be billed at the prices in effect at the time when those are required. Any continuing-customer discounts will be applicable to the total software fee for the remaining time of each special offer.
NOTE: Hosted Desktop Services (if required) are provided by a third party; annual fees may change. We are making every effort to notify you in advance.
Continuing customer discounts are not applicable to Hosted Desktop fees.
IMPORTANT NOTIFICATION KI 1
Former Kensai International LLC customers
IMPORTANT NOTIFICATION
This is an important update regarding your EasyRoyalties account arranged via our reseller Kensai International LLC, the company of the late Edwin Fager.
Following the sad circumstances of Edwin Fager’s passing in July 2020, customers who purchased software licences (one-off or subscription) via Kensai International should note that:
- the administration & software support for That’s Rights! +Easy Royalties accounts will now be conducted directly by Jeux de Couleur Limited in London, via the central HelpDesk of That’s Rights! +EasyRoyalties (support@thatrights.com)
- invoicing and financial transactions will be processed by Jeux de Couleur’s US-based overseas distributor, Book Matters LLC (accounts@bookmatters.us).
We would like to kindly ask former Kensai clients to contact us and acknowledge this notification as well as to whitelist the two domains/email addresses as some of ex-Kensai’s clients have been missing important correspondence in the last few months.
CAUTION: It has come to our attention that the PayPal account of Kensai International LLC is continuing to generate automated invoices for EasyRoyalties customers. Since Edwin Fager’s passing, Kensai International is no longer active, and any invoices you may receive from them for EasyRoyalties licences or services are not valid. Accidental payment of these invoices will not be credited to your EasyRoyalties account. While Kensai International was formerly acting as a reseller of EasyRoyalties and other Jeux de Couleur products, Kensai International has no other affiliation with Jeux de Couleur Limited, the licensors of the software or any of its distributors.
As of July 2020, pending on your territory, valid invoices for EasyRoyalties are issued only by:
– Jeux de Couleur Limited, United Kingdom, or
– Book Matters LLC, United States
Clients of EasyRoyalties who outsourced their royalty work and other services to Kensai International should feel free to contact us, and we will be happy to recommend consultants with EasyRoyalties expertise.
Please feel free to contact contact us for more information.
7 September 2020
Updated: 20 November 2020
Related:
Upgrades to RIGHTS 20|20 +EasyRoyalties RS
RIGHTS 20|20 (That’s Rights! +EasyRoyalties) Support Summary
11 Common billing & payment enquiries
Data migration and other services
RIGHTS 20|20 (That’s Rights! +EasyRoyalties) —Data migration and other services
Services we provide
Pending on availability; advance scheduling required. Fees are in USD. All fees are exclusive of VAT. UK customers are charged VAT@20% on top of listed fee(s).
DATA MIGRATION & SETUP from one industry-standard source (e.g. spreadsheets): $150/hour
Data migration & setup from multiple industry-standard sources (e.g. spreadsheets + database management systems), additional data imports or data management of existing databases : $180/hour
Data migrations& setup from non-standard sources (e.g. documents, home-grown databases, bespoke third-party software etc.): High-level estimates/quotes provided upon request; please contact us with more details and samples of data.
Our data migration & setup estimates include at least one training session with Customers’ data. Additional training is available within 6 months after completion of data migration at $500/per 90-minute session
Other (à la carte) data services
Please send us a description of the problem and a few examples of the data you would like to have modified and we will be happy to provide you with a quote. (Pending on scheduling and availability).
TRAINING, software only, with demo data:
- RIGHTS 20|20 Rights-only or Rights 20|20 Agents (formerly That’s Rights!): $400 per 90-minute session
- RIGHTS 20|20 Royalties-only (formerly EasyRoyalties) : $500/per 90-minute session
- General how-to consultation (Q & A, any product/configuration): $300 per hour
TRAINING with Customer’s data (e.g. training of new staff):
- RIGHTS 20|20 Royalties-only (formerly EasyRoyalties) $700 per 90-minute session (or USD $1,000 for one 90-min session + one additional 45-minute session)
Access to Customer’s data 4-5 days prior to the scheduled session will be required.
Online “SITE TRAINING” (multiple configurations/products; multiple attendants/groups) Please contact us with more details; we will be happy to provide you with a quote.
IN-PERSON TRAINING is not available at this time.
Data services we do not provide
- Periodic output of content or data (e.g. running royalty calculations or reports on behalf of Customer)
- Any exports of raw data, custom reports or non-standard documents (periodic or one-off)
- Any customization of our solutions to accommodate Customers’ data
Additional services may be available by external resellers of our products or consultants; fees are arranged independently. Please contact us for more information.
DS07
Last updated: 31 August 2022
Mac users
That’s Rights! +EasyRoyalties on Apple Mac
That’s Rights! and EasyRoyalties are PC-based applications and require a Microsoft Windows environment.
For Mac users who want to use That’s Rights! or EasyRoyalties, the following options are available:
OPTION 1 Use a ‘virtual PC’ application on your Mac
Virtual Windows applications for Mac allow you to install and run Windows-based software directly on your Mac desktop, without having to reboot.
Commercially-available virtual Windows applications for Mac include: Parallels Desktop for Mac, VMWare Fusion, and others. (In addition to the virtualisation application, a licence is required for Microsoft Windows. Check the virtual Windows application requirements and/or consult your IT administrator for more information).
Limitations: That’s Rights! or EasyRoyalties running in a virtual Windows environment on your Mac won’t be able to communicate directly with your Mac-side Microsoft Office applications. If you want to use Office-integration features in That’s Rights!/EasyRoyalties, you will need to install an additional copy of MS Office applications within your virtual Windows environment as well. These TR/ER features include: importing from Excel spreadsheets (though importing from CSV is available without Office), and mail-merge functions that generate Word documents and Outlook email messages.
OPTION 2 Provide Mac users with server-based remote Windows desktops
With this solution, you provide your Mac users with virtual Windows environments running on a Windows (or “terminal”) server. Users connect to their virtual desktop via their Macs (or other devices – even from other Windows PCs), and That’s Rights! and EasyRoyalties are installed in these virtual Windows environments.
This option requires additional equipment, but if you already have a Windows server set up in your network, this is likely the most appropriate solution. In addition to offering the Mac users a fully-functional Windows environment for using That’s Rights!/EasyRoyalties, this solution also offers all users (Mac and PC) a means of accessing the shared TR/ER database via a remote connection.
Consult your IT administrator for more information.
OPTION 3 Our Hosted Windows Desktop Service
We provide Hosted Windows Desktop Services through a UK-based partner for That’s Rights! and EasyRoyalties customers who would like a remote Windows solution without having to maintain it themselves.
This solution is based on the same technology as option 2 above, only in this case we provide the remote Windows platform for you – no additional hardware or software infrastructure is required on your part. Our service includes a complete Windows desktop ‘in the cloud’, with That’s Rights!/EasyRoyalties already installed.
Please contact us for any additional information.
End of support for version 4
End of support of version 4
All our products are currently offered via subscription to RIGHTS 20|20 +ROL Royalty Portal.
Support for That’s Rights! +EasyRoyalties version 4 will end 31 December 2021.
Customers who purchased one-off licences of version 4 products in the past can move to one of the subscription schemes and benefit from major upgrades and new modules & platforms as they become available (See Upgrades to RIGHTS 20|20 ).
NOTE: Purchases of additional capacity to the one-off scheme are possible until 31 October 2021; after that date customers who wish to increase their title or licence capacity will be able to do so exclusively via signing up to one of our subscription plans. Please contact us if you have questions.
Legal Notices
Legal Notices
WEBSITE TERMS OF USE
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By accessing this website, you agree:
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Last update: 30 August 2018