IMPORTANT NOTIFICATION KI 1
Former Kensai International LLC customers
IMPORTANT NOTIFICATION
This is an important update regarding your EasyRoyalties account arranged via our reseller Kensai International LLC, the company of the late Edwin Fager.
Following the sad circumstances of Edwin Fager’s passing in July 2020, customers who purchased software licences (one-off or subscription) via Kensai International should note that:
- the administration & software support for That’s Rights! +Easy Royalties accounts will now be conducted directly by Jeux de Couleur Limited in London, via the central HelpDesk of That’s Rights! +EasyRoyalties (support@thatrights.com)
- invoicing and financial transactions will be processed by Jeux de Couleur’s US-based overseas distributor, Book Matters LLC (accounts@bookmatters.us).
We would like to kindly ask former Kensai clients to contact us and acknowledge this notification as well as to whitelist the two domains/email addresses as some of ex-Kensai’s clients have been missing important correspondence in the last few months.
CAUTION: It has come to our attention that the PayPal account of Kensai International LLC is continuing to generate automated invoices for EasyRoyalties customers. Since Edwin Fager’s passing, Kensai International is no longer active, and any invoices you may receive from them for EasyRoyalties licences or services are not valid. Accidental payment of these invoices will not be credited to your EasyRoyalties account. While Kensai International was formerly acting as a reseller of EasyRoyalties and other Jeux de Couleur products, Kensai International has no other affiliation with Jeux de Couleur Limited, the licensors of the software or any of its distributors.
As of July 2020, pending on your territory, valid invoices for EasyRoyalties are issued only by:
– Jeux de Couleur Limited, United Kingdom, or
– Book Matters LLC, United States
Clients of EasyRoyalties who outsourced their royalty work and other services to Kensai International should feel free to contact us, and we will be happy to recommend consultants with EasyRoyalties expertise.
Please feel free to contact contact us for more information.
7 September 2020
Updated: 20 November 2020
Related:
Upgrades to RIGHTS 20|20 +EasyRoyalties RS
RIGHTS 20|20 (That’s Rights! +EasyRoyalties) Support Summary
11 Common billing & payment enquiries
Data migration and other services
RIGHTS 20|20 (That’s Rights! +EasyRoyalties) —Data migration and other services
Services we provide
Pending on availability; advance scheduling required. Fees are in USD. All fees are exclusive of VAT. UK customers are charged VAT@20% on top of listed fee(s).
DATA MIGRATION & SETUP from one industry-standard source (e.g. spreadsheets): $150/hour
Data migration & setup from multiple industry-standard sources (e.g. spreadsheets + database management systems), additional data imports or data management of existing databases : $180/hour
Data migrations& setup from non-standard sources (e.g. documents, home-grown databases, bespoke third-party software etc.): High-level estimates/quotes provided upon request; please contact us with more details and samples of data.
Our data migration & setup estimates include at least one training session with Customers’ data. Additional training is available within 6 months after completion of data migration at $500/per 90-minute session
Other (à la carte) data services
Please send us a description of the problem and a few examples of the data you would like to have modified and we will be happy to provide you with a quote. (Pending on scheduling and availability).
TRAINING, software only, with demo data:
- RIGHTS 20|20 Rights-only or Rights 20|20 Agents (formerly That’s Rights!): $400 per 90-minute session
- RIGHTS 20|20 Royalties-only (formerly EasyRoyalties) : $500/per 90-minute session
- General how-to consultation (Q & A, any product/configuration): $300 per hour
TRAINING with Customer’s data (e.g. training of new staff):
- RIGHTS 20|20 Royalties-only (formerly EasyRoyalties) $700 per 90-minute session (or USD $1,000 for one 90-min session + one additional 45-minute session)
Access to Customer’s data 4-5 days prior to the scheduled session will be required.
Online “SITE TRAINING” (multiple configurations/products; multiple attendants/groups) Please contact us with more details; we will be happy to provide you with a quote.
IN-PERSON TRAINING is not available at this time.
Data services we do not provide
- Periodic output of content or data (e.g. running royalty calculations or reports on behalf of Customer)
- Any exports of raw data, custom reports or non-standard documents (periodic or one-off)
- Any customization of our solutions to accommodate Customers’ data
Additional services may be available by external resellers of our products or consultants; fees are arranged independently. Please contact us for more information.
DS07
Last updated: 31 August 2022
Hosted Desktop Accounts (Purchased prior to 10 2018)
Hosted Desktop accounts
Volume upgrades for older EasyRoyalties all-in-one accounts (hosted desktop accounts with subscriptions that began prior to 31/10/2018)
EasyRoyalties
for each 200 titles £ 380
for each 400 titles £ 720
for each 600 titles £ 1000
Extra options
Rights add-on (subsidiary & foreign rights management)
(Prices based on number of subsidiary rights licences)
up to 50 licences £ 200
up to 100 licences £ 350
up to 200 licences £ 600
The above special prices apply to Hosted Desktop subscriptions with a first sign-up between 1/11/2017 and 31/10/2018. Additional-title capacity at the above special prices can be added until 31/10/2021.
(For subscriptions in currencies other than GBP, exchange rates in effect at the time of invoicing apply.)
Subscription renewals or volume upgrades after 31/10/2021 will be billed at the prices and configurations in effect at that time.
Transfer of licence policy
Allocation and transfer of licences
Can I assign or transfer my That’s Rights! +EasyRoyalties licence?
If you purchased a one-off purchase licence of That’s Rights! +EasyRoyalties, there are some cases where you may be able to transfer or re-allocated your licence(s).
Jeux de Couleur allows the original purchaser of a one-off software licence to transfer it under certain circumstances, including business mergers/acquisitions, internal staff re-organisation, creation of new imprints or divisions, etc.
Restrictions may apply however (please read on below). Jeux de Couleur may request detailed information about the circumstances regarding the transfer and the deployment of the software by the new licensees, and reserves the right to apply transfer fees or additional licence or software-support fees, or, at its sole discretion, to refuse to transfer a licence.
Which licences can be assigned or transferred?
Requests for transfers will only be considered for one-off licences of versions of Jeux de Couleur software that are still supported.
The following categories of licences cannot be assigned or transferred:
- Subscription licences
- Licences of unsupported (“sunset”) versions of Jeux de Couleur software
- Any specially-priced packages, site licences and any individual licences or other licence packages that are currently offered or have been previously offered at a special price whether by Jeux de Couleur or by its resellers (this includes special-occasion discounts, early-purchase discounts, small-publisher starter packages, etc.)
- Any one-off licences or packages for which there are outstanding payments, including payments for data services (e.g. data migration).
- Licences used by book (and other) distributors or any external rights & royalties contractors or consultants except for literary/rights agents.
Transfers or assignment of licences to/from business entities with different business activities are not permitted (e.g. Agents to Publishers, Publishers to Book Distributors, Publishers to Royalty Consultants/Accountants, Book publishers to Music/Film publishers etc.).
Limits on discounted licences and add-ons
If at the time of transfer there are limits set by Jeux de Couleur as to the number of discounted additional-user licences or to licence add-ons (e.g. Rights add-on) those limits will be applied to the package of licences that are transferred.
No subsequent transfers
Only licences that have been directly purchased from Jeux de Couleur or its authorised resellers can be transferred. The original licensee of the software can transfer the licence once, but subsequent licensees cannot.
Multi-user licences
Multi-user bundles of licences can be transferred only as one single bundle from one business entity, division or department, to another; partial transfers, unbundling and re-assignment of licences or allocation of new licences to different business or administrative entities, or to different divisions, departments, imprints or “sites” when applicable, than those to which the licence was first granted are not permitted.
Evaluation licences, short-term licences or any other specially arranged and/or specially priced licences.
Only licences that have been purchased at Jeux de Couleur’s published prices and any published volume discounts can be transferred. Evaluation licences, short-term licences or any other specially priced or complimentary licences cannot be transferred.
No transfer of licence(s) is valid unless agreed in writing between Jeux de Couleur Limited and the licensee.
If you need further information please contact us at info@jeuxdecouleur.com
Software support
RIGHTS 20/20 version 5 and higher
Software maintenance
Software maintenance Fixes to existing functionalities and scheduled software enhancements are included in the annual subscription fee(s).
Software support
Download, installation & activation Email assistance for software download, installation and registration/activation is available throughout the term of your subscription. Download, installation & activation support is limited to licensed copies of supported versions of the software and to installations and environments that conform to our software’s system requirements, additional guidelines we may provide prior to purchase and any subsequent updates or alerts.
We do not provide support or advice for any technology matters pertaining to hardware, operating system/platforms, network configuration, connectivity, performance, security or any third-party software. We do not endorse and are unable to recommend any setups, solutions, hardware or third-party software outside those specified in our software’s system requirements.
Software incidents/issues We are committed to resolving software incidents/issues as soon as possible. Our efforts will include:
- Taking time to research customer’s enquiries
- Testing the code, when applicable
- Validating settings and data, when applicable
- Confirming the behaviour of tools/functionalities
We define the resolution of a software incident/issue as concluded when:
- We provide a reasonable solution/fix to the issue or a reasonable workaround
- We determine that the issue requires an enhancement/update or add it to our list of future considerations
Our HelpDesk Assistance with software use issues is complimentary and is offered exclusively by email via our HelpDesk
New features suggestions Although we do not offer customisation services we are happy to receive suggestions from customers for improving the features of our solutions which we may include when appropriate in future software enhancements.
Software incidents/issues In case of incidents/issues in the operation of the software customers should promptly email our HelpDesk and open a ticket with a description of the incident/issue, the version of the software & product configuration as well as screenshots, when relevant. Opening a ticket at our HelpDesk is the fastest and safest way to ensure your priority and to have any issues resolved swiftly.
Response We make every effort to respond to such notifications under the following general time guidelines:
A. Software installed on customer’s device(s)/server
Critical issues
- Initial/acknowledgement response within 12 hours (same or next business day) after opening a ticket at our HelpDesk, regardless of customer’s timezone.
- Correction or suggested workaround for critical issues within 48 hours (up to two business days) of opening or following-up on a HelpDesk ticket, or updates regarding the status of our ongoing investigation of the issue if a solution cannot be found within this time of opening a ticket
Non-critical issues
- Initial/acknowledgement response within 48 hours (two business days) after opening a ticket at our HelpDesk, regardless of customer’s timezone.
- Correction or suggested workaround for critical issues within 72 hours (up to three business days) of opening or following-up on a HelpDesk ticket, or updates regarding the status of our ongoing investigation of the issue if a solution cannot be found within this time of opening a ticket. Correction (via software update, if applicable) for non-critical issues within 45 days.
Critical issues are those that prevent the normal operation of the software, produce errors in output or calculation or failures in the storage of data.
B. Software available via our Hosted Cloud Service.
Same as above; if however the issue involves investigation and fixes by the Hosted Cloud Service providers, their response time will be added to ours.
The above time guidelines would not apply to issues due to circumstances outside our control, including, for example, changes to the customer’s computer/server configuration or environment, changes to third-party components which may affect the operation of our software (operating system updates, etc.) or any changes in installation and deployment that do not conform with our Terms of use and System requirements.
Software and data services
Training & consultation An online introduction to the software is available (gratis) for new customers to be used within the client’s first subscription term/initial setup. Additional training, online consultation or assistance, if/when required, (e.g. with changes of staff, additional users, acquisition of new imprints etc.) is available for a fee, subject to scheduling and availability. Contact us for more information, training options and fees.
Additional services Additional services, including, for example, assistance with data auditing, data investigations, setting up document templates, etc. are available on a case-by-case basis for an additional flat fee, subject to scheduling and availability.
Data migration & other data services Data migration and setup services when required, are available for a fee, subject to advance scheduling. Formal estimates are available on request.
Although we are happy to provide, when requested, advice and tips as to how to organise the customer’s data and to make reasonable efforts to troubleshoot any issues pertaining to the customer’s data, we are generally unable to perform any extensive investigation and rectification projects other than work relating to omissions in data migrations that we performed if those are reported within 30 days of our delivery of the migrated data. Under no circumstances do we perform any modifications, additions or deletions to your database or to any other content/files you might have made available to us for review, unless you explicitly instruct us in writing as part of a bespoke data management project. To avoid issues with their data customers may wish to seek general (‘how-to’) guidance from our HelpDesk before performing critical data changes (e.g. complex contract rules, or complex royalty reserves, multiple currency settings etc.)
Your data We may need to access/view/test your data (or copies of your data) as part of our response to customers’ requests for feedback or assistance or as provided by our Terms of use. We do not store any data you provide us for support purposes past the resolution date of the ticket(s) associated with your request. We strongly recommend that you back up your database and other important files regularly.
Multi-user customers/sites must designate one user (in addition to an IT manager, when applicable) who is responsible for requesting data sensitive support from our HelpDesk who will in turn relay our advice and recommendations to other users.
Please contact us if you would like us to sign a Non-Disclosure Agreement for any confidential data and other information that may need to be exchanged and temporarily remain in our custody. For information about our data protection policy, contact dataprotection@jeudecouleur.com. For data exchanges we recommend that customers use WeTransfer (upload to https://thatsrights.wetransfer.com/ ). Small files (spreadsheets, screenshots etc.) can be emailed directly to our HelpDesk.
– Telephone- and other enhanced-support plans of one-to-one assistance may be available from our distributors/resellers or RIGHTS 20/20 consultants, for specific products and configurations at an additional annual fee. Contact us or your reseller for more information.
– Jeux de Couleur Limited and Book Matters LLC do not offer royalty‑calculation services, custom data‑report outputs, or any services involving the export or extraction of raw data. We are happy, however, to provide guidance on how to perform data import, export, and management tasks using the standard functionalities available within our applications.
Our terms for support may change periodically; please check this page for updates.
Last update: 1 December 2025
End of support for version 4
End of support of version 4
All our products are currently offered via subscription to RIGHTS 20|20 +ROL Royalty Portal.
Support for That’s Rights! +EasyRoyalties version 4 will end 31 December 2021.
Customers who purchased one-off licences of version 4 products in the past can move to one of the subscription schemes and benefit from major upgrades and new modules & platforms as they become available (See Upgrades to RIGHTS 20|20 ).
NOTE: Purchases of additional capacity to the one-off scheme are possible until 31 October 2021; after that date customers who wish to increase their title or licence capacity will be able to do so exclusively via signing up to one of our subscription plans. Please contact us if you have questions.
Unique-user software registration
THAT’S RIGHTS! +EasyRoyalties
Unique-user software registration and activation —12 answers
To accommodate enhancements and new modules in our software (including portals and other online products and services), as well as to be able to provide user-oriented support, we are introducing unique-user registration. Upon our clients confirmation of their users’ details we issue licence registration credentials (or update any older credentials they might have).
The new software registration scheme provides each user with their own unique credentials which they can use for registering and activating their one copy of the software installed on their usual device. Each user’s unique identifier is their email address.
If you are not prompted to enter your credentials when you launch the software, you can still update your registration, by going to:
Preferences > About > Upgrade/Change configuration… > Activate registration… (*)
In the dialogue window that opens, enter your credentials (username and password) and click “OK”.
(*) Note: in releases prior to 4.10.31 the path is: Preferences > About > Upgrade/Change configuration… > Retrieve license key
No, there is no connection.
The unique-user registration procedure concerns your licence for installing and using the software.
The ‘users’ feature within the application can be used to create different user profiles within a database. When you launch That’s Rights! or EasyRoyalties, depending on how you have set up your preferences, you may see a ‘login’ window where you can enter a username (and password if applicable). This will determine which ‘user’ profile you activate for using the software; this is unrelated to the unique-user registration credentials.
No. All users will be able to access a common database as before.
You do not have to update to the latest release of your software. If you decide to update however, please remember that all users sharing the same database need to be on same version. Links and instructions for downloading and installing the latest updates can be found here.
Pending on your configuration and setup, you may find that the registration of your software shows as expired. This may happen for more than one reason (e.g. you may have left your copy of the software unused for some time and missed the prompt to refresh your registration). You can try to enter your credentials to refresh the registration; if this fails to register your copy contact us with a description of your problem and we will advise.
You will need to contact our Help Desk so that we reset your credentials and provide you with instructions for de-installing and re-installing the software.
You will need to uninstall the software files from the previous user’s device, then re-install the software on the new colleague’s device and contact our Help Desk so that we modify the credentials of the licence.
A unique email address (e.g. assistant@mycompany.com) can be used as a unique identifier. Note that registrations for installations with generic email addresses for interns, assistants, temporary cover etc. may need to be refreshed more frequently.
Although we no longer offer ‘site’ (unlimited user) licences as of 2017, you will be able to continue adding user accounts as required for as long as you are using version 4. Each new user however will need to have their own credentials set up via our Help Desk; we also ask you to notify us if a user no longer works in the company who purchased the software so that we deactivate/delete their credentials.
Yes. Our licence count is per user per device.
Month-to-month subscriptions are available for temporary installations.
For any other uses of the software (tests by your IT department etc.) please contact our Help Desk; we will be happy to assist you.
No. Your Hosted Desktop subscription will not be affected by the new registration system.
Home
RIGHTS 20|20 Clients space
This is an area for clients of RIGHTS 20|20 (That’s Rights! +EasyRoyalties) and RIGHTS 20|20 Agents and for users of our other platforms & services. On this page you will find the latest information about our software and licenses, updates about new features & resources, and announcements of upcoming events. Check this space regularly!
Gothenburg Book Fair
Gothenburg Book Fair
24 – 27 September 2026
We will be there! Stand C02:21
Contact us for an appointment. We will be delighted to see you!
Frankfurt Book Fair
Frankfurt Book Fair
7-11 October 2026
We will be in Hall 5.1 Stands D-110 and D-112
Contact us for an appointment. We will be delighted to see you!
NEW! AI-enhanced optical reading of incoming royalty statements
Read your statements automatically. Our AI-Enhanced OCR will fill in all the number for you!
Contact us for a demo!
And don’t forget…
In RIGHTS 20|20, you can now send your statements using:
- Gmail
- MS Outlook
- ROL, our Royalty Portal — where you can upload your statements directly
And yes, if you still prefer printing and posting them in an envelope, that’s perfectly fine too… but we won’t take credit for that technology.
There’s something for everybody!
BEST SELLING! That’s4Starts! 500+ Flexi
An all-in-one package for small fast growing publishers with a pay-as-you-grow foreign/subsidiary rights add-on, offered on a yearly subscription basis at a special price. Up to 600 titles and foreign/sub-rights licenses in total, to mix-and-match and allocate to activities as required. Upgrades for additional titles, licenses or users can be added as you grow.
Puzzled? Check the features comparison to see which plan is right for you!
Find out more:
- For an overview of our current subscription options and prices visit RIGHTS 20|20 Pricing Options and RIGHTS 20|20 Pricing Options US & Canada
There’s something for everybody!
NEW! That’s4starts! Rights Plus for the rights savvy!
An all-in-one package for small publishers with the focus on foreign/subsidiary rights, offered on yearly subscription at a special price. The configuration includes royalty accounting, rights sellers and rights buyers modules. Upgrades for additional titles or licences can be added as you grow.
Specially-priced plans for small and new publishers
EASY ROL Royalty accounting + Portal | Starting at $1,550 per user (200 titles, one user); additional capacity can be purchased as you grow
THAT’S4STARTS! Royalty accounting + Foreign/subsidiary rights | Starting at $1,200 per user (200 titles & 100 subsidiary rights licenses); additional capacity can be purchased as you grow
[See prices in GBP]
New
Clients’ Portal for RIGHTS 20|20 Agents
RIGHTS 20|20 Agents Provide your clients with secure online accounts where they can access all their information in one place, anytime — 24/7. You can upload submissions, publishing deals, foreign rights agreements, client statements, and much more. You control who has access to the portal and can customize the visibility of information on a client-by-client basis.
Events
We look forward to seeing you in Gothenburg and Frankfurt this fall, and London and Bologna next year!
(Schedule an appointment.)
If you are not attending, you can contact us to…
…request a trial or an online demo
Version 4 (all configurations) is no longer supported
Support is limited to downloads of the installer of version 4.10.39 and to resets of activation credentials (for example in the case of re-installation to a new device). Upgrades to one-off configurations for additional users, additional capacity or add-ons are not available. To have your version 4 credentials reset contact us at v4credentials. For more information with installation and registration please see Installation and registration of That’s Rights!, EasyRoyalties and That’s Rights Agents —Version 4 Before you move the software to a new device please contact us to check the system requirements.
ROL Royalty Portal
Give your authors and rightsholders their royalty information online. With ROL, our royalty portal, you can make your royalty reports available to your authors and proprietors online, quicker, simpler and more effectively than paper or email. As the publisher, you control what information to upload, and when; ROL will then notify the beneficiaries when new information is available.
For your authors, the royalty portal provides an invaluable platform for monitoring their publishing activities. Royalty statements are all organised in one location, available for download at any time, as PDFs or as Excel spreadsheets. Royalty activity can also be viewed with graphs and charts, across one or more titles, and you can keep your rights holders up to date with any additional information you like, including events, awards, reviews and more.
Contact us to book a demo!
RIGHTS 20|20 — SOFTWARE SUPPORT AT A GLANCE
Software maintenance Fixes to existing features, scheduled updates and version upgrades are included in the annual subscription fee(s).
Technical support Email support is available for software setup, registration, and activation.
HelpDesk Unlimited email assistance for “how‑to” questions is provided via our HelpDesk. Additional services, such as data imports (for example, when you acquire a new imprint) and extensive data‑specific investigations, are available for a fee. Please contact us for more information.
Training Each client receives a free, one-time online introduction to the software upon sign-up. Annual Complimentary annual or semi-annual online meetings are available to help Customers navigate new features and enhancements. Additional training (e.g. for new staff, new imprints etc.) is available for a fee.
Data migration Data migration services, if required for your configuration, are available for a one-time fee. Data migration fees often include extra training time. Quotes are available upon request.
Telephone support and enhanced support subscriptions may be offered by certain distributors and resellers, either as add-on services or as part of specific products and configurations. For details, please contact us.
* Our terms for complimentary support may change periodically; please check this subsite for updates.
